Return Policy

We provide two independent return regimes, which shall not prejudice or replace one another:

1. Statutory 14-day Right of Withdrawal

This is a mandatory legal cooling-off right for all online consumers under Directive 2011/83/EU and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK).

Consumers may withdraw from the purchase within 14 calendar days after receiving goods without providing any reason. Specific statutory rules on refund scope, delivery fee reimbursement and return shipping liability apply only to returns submitted under this statutory right.

2. Voluntary 30-Day Goodwill Return Policy

This is our extra commercial after-sales service exclusively for return requests submitted after expiry of the 14-day statutory withdrawal period, and shall be governed by our commercial return terms covering product eligibility, return postage liability and diminished value deductions.

All provisions concerning product inspection and diminished value deduction set out below apply equally to returns under both the statutory withdrawal right and our voluntary goodwill return policy.

Consumers hold statutory 14-day Right of Withdrawal under applicable consumer protection laws, which prevails over our voluntary 30-day return policy.

We offer a voluntary 30-day return & exchange window as an extra benefit.

Refunds will be processed within 14 calendar days after receipt of returned goods or valid return shipment proof.

Statutory Right of Withdrawal

1. Right and Withdrawal Period

If you are a consumer entitled to statutory withdrawal rights under applicable consumer protection laws, you have the legal right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), acquires physical possession of the goods.

2. How to Request a Withdrawal

To exercise your right of withdrawal, You may independently submit a withdrawal request via Order Details or Order Tracking page without contacting customer service; our support team may assist you only upon your request.

Once your withdrawal request has been received, we will send you an acknowledgment of receipt without undue delay.

One-click withdrawal function is available on your Order Details page. You may submit a withdrawal request in maximum two steps without filling in mandatory return reasons. After you submit the request, we will send an official receipt acknowledgment with timestamp automatically without delay. All withdrawal records shall be stored for at least 12 months for regulatory inspection. A standard EU withdrawal form template is available for download on our return policy page for your reference.

3. Inspecting and Returning Products

You may unpack and briefly fit the product to inspect its dimensions, compatibility and basic functionality, which shall not trigger any value deduction. If the product is fully mounted on the vehicle for long-term regular use and incurs abrasion, oil stains, scratches or missing components rendering it unsellable as brand-new stock, we may deduct a reasonable sum corresponding to the actual diminished value of the goods from your refund.

4. Refunds and Return Costs

After exercising your right of withdrawal, you must return the goods within 14 days.

We will provide the return shipping details after receiving your return request. Refunds will be processed after we receive the returned goods or receive evidence that the goods have been sent back, whichever occurs first, in accordance with applicable consumer protection laws.

For statutory withdrawals, we will reimburse all payments received from you, including the cost of standard delivery (where applicable). Any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option will not be reimbursed.

If you exercise your statutory 14-day right of withdrawal for personal reasons, you will be responsible for the direct cost of returning the goods. This responsibility is clearly disclosed on our checkout page and in our return policy before purchase, and is also reiterated in our order confirmation email.

For returns resulting from our error, including defective, damaged, incorrect, or not as described products, we will bear the return shipping costs.

The reasons you might want to return the item:

1. Item Quality problem:

1). Buyer need to provide pictures or videos to show the problem.

2). Please allow us to have 2-3 weeks processing time to issue the exchange or refund. Our mechanic will inspect every return item. After the inspection, if it is the manufacture defective problem, you will get the exchange or refund within 24 hours.

3). If you are not satisfied with our products, please contact us first. We are dedicated to assuring that you will get top quality products and service.

2. You purchased the wrong item/You don't want the item:

1) .For returns initiated under statutory 14-day Right of Withdrawal, no restocking or cancellation fees shall be charged. We will fully refund standard delivery fees paid by you, excluding extra costs for premium delivery options selected by you. For voluntary returns outside the 14-day statutory withdrawal period, we may deduct reasonable diminished value losses only if goods are damaged beyond reasonable inspection.

2) .Return postage is undertaken by the buyer.

3) .Shipping and handling fee is not refundable.

4) .If you submit a withdrawal request before shipment, we will issue a full refund free of any shipping charges. If you withdraw during transit and refuse delivery, you shall bear the direct return shipping costs only if we clearly disclosed such return charges to you prior to purchase. If you have already received the goods and exercise your statutory 14-day right of withdrawal within the cooling-off period, you shall be responsible for the direct cost of sending the goods back to us, unless the return is caused by our fault such as defective, damaged or incorrectly delivered items.

5) Return item must be in brand new and unused condition with original tags and packaging. Any product that has been used does not qualify for a return or exchange.

3. Shipping damage:

We only use Yodel, Parcel Force, Royal Mail, P2P, DPD, DHL, UPS, TNT, FEDEX & EMS  top service shipping company. Please check the package when it arrives. Please Do NOT sign for any damaged package. It is your responsibility to sign the delivery in person and inspect the package before you sign anything. If you noticed the package is broken, please ask the delivery man to file the shipping damage claim immediately. Also please give us your shipping damage case number, we will help you to get the compensation from shipping company as soon as possible.

4. We shipped the wrong item

1). Return items must be in original condition.

2). Buyer must contact the sale representative within 7 days after the item arrived

3). We would be under the responsibility to issue you full refund or send you a new product, once the return item is received.

5. Missing parts

1). If your shipment arrives and is missing any parts, just contact us within 5 days of the receipt of the order.

2). We will have the replacement items shipped to you from the quickest source available.

6. Cancellations/Refused Delivery

1). Buyer must contact the sale representative as soon as possible.

2). You may cancel your order free of charge at any time before shipping.

3). If you cancel an order after shipping or refuse delivery (except for deliveries refused due to shipping damage), it will be treated as a return and will be subject to shipping charges

7.Warranty description

1). The vast majority of our products are covered by a manufacturer warranty against defects in materials and workmanship.

2). 30 days after shipment, your merchandise is no longer returnable but is still covered by the manufacturer's warranty and subject to the manufacturer‘s warranty policy and procedures.

3). Feel free to contact us first if you find a manufacturing defect with your product.

Order Cancellation Policy

1. Order Cancellation Time Limit

Users can cancel their orders free of charge within 24 hours after the order is successfully placed (based on the order generation time). After this time limit, the order will enter the shipping process and cannot be canceled directly.

2. Shipped order processing

If your order has been shipped within 24 hours, please contact customer service（SupportUK@Maxpeedingrods.com）immediately to assist in intercepting the logistics.

Successful interception: full refund of the original way back.

Failed interception: need to refuse to accept the package or according to the return process (refer to Article 3).

3. Special Instructions

This does not affect any statutory consumer rights where applicable.Promotional/customized goods may not support the cancellation (the page will be clearly marked).

Night/holiday orders: the shipping time limit may be postponed, and the cancellation time limit is extended synchronously.

Return address

UK C/O Jupiter,Unit 1 Watling Street, Kingswood Lakeside

City: Cannock

State: Staffordshire

Zip:WS11 1SL

* Please note: We operate multiple warehouses across different locations. While all returns should be sent to the address above for processing, your original shipment may have come from one of our other fulfillment centers. This centralized return address ensures efficient handling of all returns.